Shipping policy
FAQ SHIPPING
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Please allow 7-21 business days for your order to be manufactured and processed for shipping. All of our bars are handcrafted to order, wires are hand pulled. After receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays due to postal service problems are out of our control. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands and human brains.
WHAT ABOUT SHIPPING?
We ship both domestically and internationally. Shipping times depend on your location. If you live down the street from us in California, you'll receive your order faster than if you live in Hawaii. The USPS, UPS and FedEx sites quote, but do not guarantee, 2-8 shipping days for domestic delivery. International shipping 8-14 days. International orders may be subject to import duties and taxes (including VAT, which are incurred once a shipment reaches your destination country. Knucklehead Inc. is not responsible for these charges if they are applied and are your responsibility as the customer. FREE SHIPPING for US orders over $600.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to track the status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at help@knucklehead.inc with your name, order number and we will look into it for you.
Returns
Returns are allowed for 30 days after delivery.
30 days after your purchase has been delivered, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error .
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@knucklehead.inc
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@knucklehead.inc
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.